Help and Support

Welcome to the Help and Support page for Geninfinity Education Ltd.! We’re here to assist you with any questions or issues you may have. Below, you’ll find answers to frequently asked questions, troubleshooting tips, and ways to contact our support team.

Frequently Asked Questions (FAQs)

1. How do I create an account?

To create an account, click on the "Sign Up" button on the top-right corner of the homepage. Fill in your details, verify your email address, and you’re all set!

2. How do I reset my password?

If you’ve forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we’ll send you a link to reset your password.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. For more details, visit our Payment Methods page.

4. How do I cancel my subscription?

You can cancel your subscription at any time by visiting the "Billing" section of your account settings. Follow the prompts to cancel your subscription.

5. Where can I download my invoices?

Invoices are available in the "Billing" section of your account. You can view, download, or print them at any time.

Troubleshooting Tips

1. I can’t log in to my account.

• Ensure you’re using the correct email address and password.
• Check if your Caps Lock key is turned on.
• If you’ve forgotten your password, use the "Forgot Password" link to reset it.

2. The website is loading slowly.

• Clear your browser’s cache and cookies.
• Try using a different browser or device.
• Check your internet connection.

3. I’m not receiving emails from Geninfinity Education Ltd..

• Check your spam or junk folder.
• Add info@geninfinity.com to your email whitelist.
• Ensure your email address is correctly entered in your account settings.

4. I’m having trouble with a feature.

• Refresh the page and try again.
• Log out of your account and log back in.
• If the issue persists, contact our support team.

Contact Us

If you can’t find the answer to your question in the FAQs or troubleshooting tips, our support team is here to help! You can reach us via:

Email Support

Send us an email at info@geninfinity.com, and we’ll get back to you within 24 hours.

Phone Support

Call us at +1 (800) 917-0483 during our business hours: 8:00 A.M - 3:00 P.M PST .

Help Center

Visit our Help Center for more articles, guides, and tutorials.

Feedback

We value your feedback! If you have suggestions for improving our services or website, please let us know by filling out our Feedback Form.